Service Manager

Job Title: Service Manager

Based in: Macclesfield

Salary: £30k - £35k

Working Hours: Monday – Friday (09:00 – 17:00)

Job Purpose Summary: To manage and service provision to North West clients, as well as installation works.

The Company:

An award winning company of Audio Visual experts specialising in AV, Network Infrastructure and Security installations within high end residential properties and superyachts! Creating some of the most advanced, innovative solutions to automate home functions and create transformative environments.

Key Responsibilities:

-          Provide remote and physical support to all projects in the North West.

-          Manage all Service Level Agreements.

-          Provide Technical support to clients and upselling where possible.

-          Manage and coordinate project specific teams to provide first line 24hr telephone support and be the initial contact for that support.

-          Carry out surveys and produce reports for prospective new service clients.

-          Accurate recording of all service calls, rectification works and corresponding billing.

-          Provide a weekly report on service progress.

-          Carry out installation work in the geographical areas covered.

Experience and Skills Required:

-          Experience working with multi discipline projects within the Audio Visual, Data

Network and Lighting Control realm.

-          Experience working with control systems such as Crestron, Lutron, AMX, Extron

and RTI.

-          A good understanding of Data networks.

-          Excellent customer service/interpersonal skills.

-          Positive attitude towards work and the ability to work flexibly.

-          Full UK Driving License

Desired Skills/Qualifications:

-          CTS certification

-          AV manufacturer qualifications such Crestron NVX

-          Lutron trained

-          An understanding of Residential, Commercial, and marine markets.

In Return:

In return for your hard work, you will receive a fantastic salary ranging between £30,000 - £35,000 per year, 23 days annual leave plus bank holidays, and there is also the possibility of a company car and fuel card! If you wish to use your own car, mileage will be covered at 45p a mile.

There will also be opportunities to generate extra income by working on call where stand by rates will be paid – even if you don’t get called out.

If you would like to submit your application, simply apply. Alternatively, you can contact myself, Jake Voisey on 01254 781300 / jake@serlimited.com