Senior Sales Advisor

Senior Sales Advisor

Salary:                        £30,000 - £40,000

Hours:                        08:30-17:30

Benefits:        Commission and Bonus Scheme

Location:        London, EC2A 2EP

Our Client was established in 1997 and is a long-standing dominant force within the Architectural lighting market. They pride themselves in adding value to our clients by providing unparalleled lighting products and services in a unique manner.

Their business model places them and subsequently their clients at an advantage, they are suppliers completely and one hundred percent in command of their supply chain. Quality, research and development, product innovation, testing and procurement is all down to them.

No third parties involved throughout our manufacturing process means they are able to deliver higher quality products at reduced prices to their client base.

Values:

• Professionalism
• Quality
• Teamwork
• Accountability
• Inclusion
• Integrity

Overview

This is an exciting, fast paced and rewarding role working in the heart of our London Sales Office. We are seeking an individual with a proven track record in generating business, upselling, and increasing profitability.

Main Responsibilities

• Receive and process all customer emails and answers inbound sales and service calls directly from prospect or existing customers with a polite, professional, and prompt manner.
• Utilise consultative approach to close quotes/orders recommending appropriate products and services to customers through customer needs analysis.
• Generate quotations and orders through in-house database, ensuring to capture information accurately and provide input as per company quality standards.
• Close sales utilising persuasion techniques when necessary and identifies upselling and cross selling opportunities.
• Process orders in a timely manner and create a new sales opportunity
• Demonstrate effective communication skills, understanding the customer requirement and identifying sales opportunities.
• Follow up and chase open quotes on the system in a timely manner.
• Build and maintain in-depth product knowledge in order to supply customers with the best, most accurate information possible.
• Behave in a respectful and professional manner to reinforce and elevate the business reputation and brand.
• Strong relationships with other departments, liaise with stakeholders, customers internal and external – own the conclusion.
• Achieving and exceeding monthly new business targets
• Proactively upselling any additional components and products
• Support our clients in transitioning to our online client portal and effectively conducting their business online.
• Your role will involve facilitating the onboarding process and providing assistance to clients in navigating the portal's features and functionalities.

Qualification and Experience Requirements

• Proven experience as sales advisor or telesales role
• Able to balance a customer-oriented and a results-driven approach.
• Excellent telephone manner with the ability to keep calm under pressure and build rapport with customers in a professional manner.
• Ability to establish credibility, act decisively, but able to recognise and support preferences and priorities of the customer.
• Proactive, high energy team player, ability to work closely with colleagues at all levels.
• Strong verbal and written communication skills
• Confident with technology with working knowledge of MS Office applications including MS Word and Excel

Please note at the start of your employment you will be required to attend our Head Office in St Albans to complete your initial induction process.