Field Service Engineer

Field Service Engineer

St Albans, London

£40,000 - £45,000 Basic

25 days holidays plus bank holidays, company pension matched to 3%. Company vehicle, laptop, phone, fuel card.

My client is an audio-visual consultancy who are now looking for an experienced support individual with technical knowledge of the industry to join the team. They specialise in a wide range of small to large exiting projects across the UK. Due to planned growth, they require a Field Service Engineer.

The role:

• To carry out preventative maintenance to installed and free issue equipment to contract and non-contract customers to the highest standards.
• To provide reactive maintenance to customers experiencing issues with the equipment under a service agreement and ensure all issues are logged and processed through the ZenDesk System.
• Repair of equipment/cabling etc. in situ in order to resolve issue
• Engineer a temporary solution to allow as much functionality as possible if item of equipment is not working and has to be removed for repair.
• Arrange for faulty equipment to be removed, temporary replacement equipment to be installed. Process is reversed when faulty item has been repaired.
• To answer the dedicated service helpdesk number when required and provide such assistance to client queries as required including technical support.
• To providing online support using remote tools if network access is granted by the client
• To prepare equipment for repair by third party companies under RMA’s and / or under warranty.
• To action issues raised on preventative maintenance visit reports and visit log sheets.
• Adherence to all company and client related H&S processes.
• To arrange for the order of any spares / parts that may be required to complete service or maintenance work.
• To liaise with customers to update them on progress of any repair work.
• To complete all reports required for service, maintenance  or preventative maintenance work carried out under contract or through an emergency call-out or non-contractual arrangement.
• To arrange reactive and preventative maintenance visits with customers if required.
• To compile equipment lists for rooms under maintenance agreement
• Ensuring any vehicle used is safe, roadworthy, fit for purpose and contents secure with valid, current MOT certificate.
• To contribute to the efficient working of the Service Department and other areas where required.
• Requests from management.

Experience and skills required:

• Engineering Knowledge
• Electronic Fault-Finding Skills
• Crestron Programming (ideal, not essential)
• DSP Programming (ideal, not essential)
• LED and videowall processors (ideal, not essential)
• Knowledge of MS Windows 
• Current and Clean Driving License 
• Proficient IT skills
• Good administrative skills
• Good telephone manner

In return:

In return my client is paying a basic salary ranging from £40,000-£45,000 depending on knowledge and experience. If you have the skills and experienced required for this role and would like to know more, please apply by sending me your CV to roliver@serlimited.com or call the office on 01254781300