Administrator
This job does not exist anymore.
Try running a new search or browse our vacancies.
Or fill in the form below to receive job alerts.
| Job Type | Permanent Full Time |
| Location | Dorset |
| Area | Devon, EnglandDorset, England |
| Sector | 35,36,37,38,39,40,41 |
| Salary | £24,000 to £26,000 |
| Currency | GBP |
| Start Date | |
| Advertiser | Gary Bentley |
| Job Ref | beth telecoms |
| Job Views | 90 |
- Description
-
Support / Operations Administrator
Remote/Hybrid (office located in Sherborne, Dorset) must be willing to travel to office 1-2 times a month.
23 days holidays + bank holidays (increased with length of service)
Simply health cash plan
Wellbeing hours
Monday to Friday
Founded by engineers in 1996, our client has created a culture where their clients’ needs sit at the forefront of every project. They have an engineering-led, tailored approach and around the clock support service that has resulted in establishing an industry lead organisation, and to help with their rapid growth they are now looking for a Support Administrator.
As a support administrator, you will be responsible for working closely with the support desk team leader and the IT/Telecoms Engineers, ensuring a swift and responsive service is upheld.
The role will involve proactive monitoring of cases ensuring milestones and SLA’s are being met in line with the customer service agreements and our standards.
You will be responsible for assigning out cases to relevant engineers, highlighting areas of concern and escalating issues as and when required to the support desk team leader.
The Role – Main Duties:
Updating new cases in Salesforce with correct area, contact and priority.
Answering incoming calls promptly and log support cases
Manage main queues
Ensuring customer documentation is up to date, and achieving your own KPI’s
Review emails sent into closed cases and re-open when necessary
Liaise with 3rd party hardware/software suppliers or maintenance suppliers when necessary.
Experience Required:
Experience in an Administration Role
Customer Service/Call Centre team leader experience (preferred)
Experience working in a support desk environment (preferred)
If this role sounds like sounds like something that could be of interest, please give BETH.
