Customer Service Representative

Currently supporting a local Rosendale business in their search for their new Customer Service Superstar. This role will suit someone who gets joy out of the customer experience. This company is a growing long established family run business that has kept that family feel. You will be reporting into two lovely Customer Services managers who will provide on-going training and support. They promote a friendly team environment and provide quarterly and monthly events. The successful candidate will be a natural communicator and will show an ability to listen.

Customer Service Representative

Salary:£23k - £25k

Working hours:Mon – Thus 8:30am – 5.30pm and Friday 8.30am – 5pm

Location : Rosendale

Duration: Permanent

The role will involve.

• Assist in maintaining client satisfaction against the operational SLAs.


• To proactively keep abreast of market / technology developments and communicate with the team and management to ensure the firm is planning to use the most effective technology to support its business objectives.


• To ensure the successful logging and updating of faults and enquiries on the company system, ensuring resolution and updating of customers against SLAs.


• Managing and prioritise many open cases at one time.


• To be able to review and present performance reports to clients and take positive steps with causal analysis.


• To ensure that Administration duties are maintained against company standards.


• To work with customers / suppliers to identify & diagnose problems. Solving faults and providing resolutions.


• To troubleshoot a variety of technical and non-technical issues.


• To make calls with networks to assist with queries.


• To keep records, along with despatching of stock & billing information.


• To download & upload call data records daily, ensuring accuracy.


• To obtain & re-bill all the relevant charges monthly.


• To complete billing checks against agreed and billed charges.


• To calculate and complete monthly agent commission reports.


• To proactively alert customers to data usage and overspend.


• To rapidly establish a good working relationship with customers and other professionals.

Requirements

• 2-3 years’ experience within Customer Services


• Proven track record in problem solving.


• Good communicator written and verbal.


• IT services knowledge would be a bonus.


• Ability to listen.

In Return

• Competitive starting salary of £23k - £25k (experience dependent)


• 22 days holidays plus 1 per yr. of service maximum 10 years – plus bank holidays


• Staff Pension


• Health Insurance


• Yearly pay reviews.

Please get in contact with Louise at SER Recruitment to apply.