Help Desk Administrator

Position – Help Desk Administrator

Salary/Package - 24,000 - 26,000k depending on experience, Working Pension, 24 days holiday excluding Banks.

Location / Working Hours - Preston / 8-5pm (Flexible), 1 hour for lunch (with flexibility)

Client

My client specialises in all types of Health Sector projects, ranging from full ward refurbishments, change of use, general facilities and building maintenance.

Job Purpose

The successful candidate will be joining an established and friendly team as an integral part of the office.

The Helpdesk serves as the primary point of contact for the business. Helpdesk Administrators play a crucial role in managing all incoming communications effectively via phone & email in a timely and professional manner, providing comprehensive administration to the contract via a CAFM system and liaising with the client, operatives, service managers and contractors all whilst providing a high level of Customer Service.

Key Duties

• Answering calls and emails promptly and courteously, maintaining a high standard of customer service.


• Logging, assigning, updating & closing all tasks using the CAFM system (JobLogic) with the given SLA requirements.


• Monitor and manage the KPI’s and communicate with the operatives for awareness.


• Monitor email inboxes with a quick response & action.


• Liaise with management to provide updates on call outs and emergency jobs.


• To ensure messages are taken accurately and passed on to the appropriate persons quickly.


• Maintain spreadsheets daily and to ensure accuracy.


• Liaise with operatives to provide purchase orders and updates on works.


• To manage workload efficiently and to meet deadlines.


• Produce Reports to provide to Contract Managers

It should be noted that the above list of duties and responsibilities is not necessarily a complete statement of the duties of the post. It is intended to give an overall view of the position and should be taken as guidance only.

The ideal candidate:

• Minimum of 12 months experience within a busy and fast paced customer service role.


• Highly organised.


• Confident in using all Microsoft Office applications.


• A team player with excellent communication skills.


• Excellent customer service and ability to build relationships.

We are looking for a conscientious, reliable person capable of working on their own and as part of a team, in a fast-paced environment. Progression through the company is possible, with in-depth experience of the role being an advantage, but not essential as full training will be provided where required.

If you are interested in this new and exciting opportunity with a growing company, then call Ben Gibson on the listed number or ideally email with your current CV