Technical Operations Manager
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| Job Type | Permanent Full Time |
| Location | London |
| Area | London, England |
| Sector | Audio VisualI.T |
| Salary | £45k - 50k per year |
| Currency | gbp |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | 53096 |
| Job Views | 25 |
- Description
Technical Operations Manager
London | Hybrid
£45,000 - £50,00022 days annual leave + bank holidays + life insurance + company recognition rewards + virtual wellbeing classes
Monday - Friday : 09:00- 17:30
The Company:
A creative technology agency located near London with a love for music at the heart of what we do.
With a mission to put the right music in the right places, we take great pride in creating environments that build connections between our clients and their target market.
The Role:
Ensuring the smooth operation of installed hardware and software on clients' sites globally whilst minimising downtime.
You will be managing a team of remote technical support engineers across multiple continents along with a Hertfordshire based warehouse team, acting as the main point of contact for any escalated technical issues ensuring faults are resolved quickly and efficiently.
Key duties include:
- Managerial duties such as absence management, disciplinaries, probation reviews and ensuring health and safety procedures are followed.
- Provide onboarding and training to new employees.
- To manage the rollout of proprietary software within client sites globally.
- Maintain communication between account management, software and music teams, keeping all teams informed of any updates.
- Management of proactive preventative maintenance to reduce the risk of software and hardware issues arising.
- Providing expert technical knowledge within client meetings where required.
Essential Qualities and Skills:
- Experience in providing technical support to proprietary software.
- The ability to think quickly on your feet in high pressure situations to ensure issues are resolved efficiently.
- Strong problem-solving mentality.
- Good all-round knowledge of IT, software and audio visual systems.
- 1+ years' experience managing technical teams within an IT/AV environment.
- Full UK Driving License
In return:
If successful, you will be rewarded with an annual salary of £45,000 - £50,000 along with 22 days annual leave, rising by 1 day per year up to 27 days! You will also receive access to virtual wellbeing classes, private GP calls and a life insurance policy.
To top this off, through the summer you will also be granted 2 early Friday finishes allowing you to be home, relaxing in the sun at 1PM!
The is a hybrid position allowing you to work from home whilst maintaining a presence in the office with some travel to visit clients where required.
How to apply:
If you have a passion for music and consider yourself to be a strong communicator with a varied technical skillset within IT or AV, simply click apply or contact Jake Voisey on the details provided.
