AV Technical Support Consultant

AV Technical Support Consultant

Buckinghamshire

Hybrid

£40,000 - £45,000

23 days annual leave + expenses + medical insurance + pension

The Company:

With contracts with multiple globally renowned household brands and various industry awards and accreditations, a full solution AV integrator providing coverage across a variety of sectors.

Brief Overview of Role:

To provide remote technical support to both the service team and any clients to resolve any potential issues that arise quickly and effectively.

Duties:

• 1stline technical support to clients, service engineers and customer service team.
• Investigate any reported faults and solve clients issues quickly and effectively.
• Management of supplier relationships including repairs and returns of any faulty equipment.
• Act as a point of escalation for recurring issues and be willing to attend client sites to resolve issues where necessary.
• Provide support to the service & support director where required.

Skills and Experience Required:

• Excellent customer service skills.
• Experience in servicingor commissioningAV systems.
• Knowledge of hardware from brands such as Crestron, Extron, QSC, Biamp, Poly and Cisco.

Package:

• £40,000- £45,000salary depending on experience.
• Medical insurance
• Pension
• Tools, laptop and phone
• 23 days annual leave plus bank holidays
• Paid expenses

This is an ideal position for a field based engineer that is looking to take a step back from regular travel and work in a more balanced environment. If this sounds like you, simply click apply or contact Jake Voisey on the contact details provided.