Technical Analyst
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| Job Type | Permanent Full Time |
| Location | Hertford |
| Area | Hertfordshire, England |
| Sector | Audio VisualI.T |
| Salary | £30k - 35k per year |
| Currency | gbp |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | 53468 |
| Job Views | 62 |
- Description
IT Technical Analyst
Hertford | Hybrid
£30,000 - £35,000
22 days annual leave + bank holidays + life insurance + additional quality benefits
The Company:
A creative technology agency located near London with a love for music at the heart of what we do. With a mission to put the right music in the right places, we take great pride in creating environments that build connections between our clients and their target market.
The Role:
To analyse and troubleshoot technical issues in relation to IT, networks and media players, communicating any reports to relevant teams.
Key duties include:
- Analyse any technical issues to find the root cause of recurring faults.
- Proposing a solutions to these technical issues and resolving where possible.
- Escalating any issues to relevant teams where required.
- Creating detailed reports on any faults and resolved issues.
- Assembling test racks and testing hardware.
- Modifying the configuration of media players.
- Responding to service tickets.
Essential Qualities and Skills:
- The ability to manage communication between numerous departments effectively.
- A strong problem solving mentality with the ability to find the root cause of technical issues and come up with a solution.
- Good all round knowledge of IT and networks.
Preferred Qualities and Skills:
- 3rd line support experience.
- Knowledge of AV systems.
