Account Manager

Position – Accounts Manager

Industry – Compliant Water / Treatment

Location – Office Based / Kelso

Salary/Package - £32,000 - £35,000. 31 days holiday Inc Banks, Pension, 40-hour week

Profile.

My client leads the market in offering a wide range of Chlorine Dioxide products, including 2-gram tablets suitable for disaster operations and large generation systems for municipal water treatment and offshore oil applications.

My client’s expertise in delivering Chlorine Dioxide (ClO2) dosing systems, coupled with cutting-edge technology, making them the preferred option in the market.

Purpose of the role.

The Account Manager is responsible for managing all aspects of customer communications, ensuring profitable, sustained, and growing customer relationships. Working closely with the Customer Service Coordinator, Business Development Managers and supported by the Marketing team. 

Responsibilities.

• Manage the day-to-day activities of the customer accounts ensuring high standards of customer service, satisfaction and communications are always maintained.
• Sustain and broaden relationships with existing customers to create lasting, profitable relationships.
• Champion the customer at all levels internally.
• Cross sell and upsell of products as appropriate.
• Management of sales opportunities including written proposals, presentations, customer pitches and price negotiation.
• Assist with training and development programs for key accounts as required.
• Update on CRM as to the status of sales opportunities.
• Handling of customer complaints and difficulties to a positive outcome.
• Work closely with the Customer Service Coordinator to ensure sales orders and invoicing is completed in an accurate and timely fashion.
• Working together with relevant departments to develop accurate and consistent bids and quotes.
• Overseeing and developing cross-functional relationships to gain best commercial outcome.
• Attendance at trade shows, conferences ad customer events as needed.

*Not an exhaustive list.

You must have or hold.

• Customer/Sales focused, a passion for innovation and the desire to take responsibility in a small team.
• Degree educated; any discipline will be considered.
• Minimum of 3/5 years’ experience in an Account Manager role.
• Excellent knowledge of the Water Treatment industry
• An aptitude and strong interest in Engineering, with the ability to communicate with both sales and engineer stakeholders.

We are looking for a conscientious, reliable person capable of working on their own and as part of a team, in a fast-paced environment.

Progression through the company is possible, with in-depth experience of the role being an advantage, but not essential as full training will be provided where required.

If you are interested in this new and exciting opportunity with a growing company, then call Ben Gibson on the listed number or ideally email with your current CV.