Help Desk Administrator

Job Title: Helpdesk Administrator

Industry: Building Services

Location: Preston – Commutable to the Office – This is NOT a remote position.

Salary: £23,795 - £26,000 dependent on experience, 32 days holiday Inc banks, Sick pay, Canteen & more.

Do you have proven experience in Facilities Management or Property Services?

Are you looking to join a busy, face paced and growing business?

Due to continued growth and company success over the last 12 months we are looking to recruit a highly organised and customer focused Helpdesk Administrator.

The Helpdesk serves as the primary point of contact for the business. Helpdesk Administrators play a crucial role in managing all incoming communications effectively via phone & email in a timely and professional manner, providing comprehensive administration to the contract via a CAFM system and liaising with the client, operatives, service managers and contractors all whilst providing a high level of Customer Service.

Roles and responsibilities:

• Answering calls and emails promptly and courteously, maintaining a high standard of customer service.
• Logging, assigning, updating & closing all tasks using the CAFM system (JobLogic) with the given SLA requirements.
• Monitor and manage the KPI’s and communicate with the operatives for awareness.
• Monitor email inboxes with a quick response & action.
• Liaise with management to provide updates on call outs and emergency jobs.
• To ensure messages are taken accurately and passed on to the appropriate persons quickly.
• Maintain spreadsheets daily and to ensure accuracy.
• Liaise with operatives to provide purchase orders and updates on works.
• To manage workload efficiently and to meet deadlines.
• Produce Reports to provide to Contract Managers

The ideal candidate:

• Highly organised and ability to manage multiple tasks at once.
• Confident in using all Microsoft Office applications.
• A team player with excellent communication skills.
• Excellent customer service and ability to build relationships.

We are looking for a conscientious, reliable person capable of working on their own and as part of a team, in a fast-paced environment.

Progression through the company is possible, with in-depth experience of the role being an advantage, but not essential as full training will be provided where required.

If you are interested in this new and exciting opportunity with a growing company, then call Ben Gibson on the listed number or ideally email with your current CV.