Service Coordinator
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| Job Type | Permanent Full Time |
| Location | Birmingham |
| Area | West Midlands, England |
| Sector | Packaging |
| Salary | £29k - 31k per year |
| Currency | gbp |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | SCH |
| Job Views | 76 |
- Description
Job Title: Service Coordinator
Location: Birmingham
Industry: FMCG – Packaging/Robotics Machines
Salary: £29,000 - £31,000 with Bonus
Benefits:
25 days Holiday
Pension: Employee 5% - Client 5%
Private Medical
Office based role
Company Overview:
Our client is a leading packaging machinery OEM specializing in end-of-line solutions for the Food, Pharmaceutical, and FMCG sectors. With over 25 employees in the UK, they manufacture equipment in Germany and manage installations across the UK market
Role Overview:
As a Service Coordinator, you will play a crucial role in ensuring efficient scheduling of engineers, managing service contracts, and delivering excellent customer support.
Key Responsibilities:
- Schedule 5 engineers' diaries effectively.
- Prepare proposals for service contracts.
- Understand technical drawings
- Assess engineers' skills and assign them to jobs accordingly.
- Coordinate travel arrangements for engineers including flights, hotels, transfers, and parking.
- Manage all administrative tasks associated with SLAs and service visits.
- Generate quotations for service contracts.
- Handle customer inquiries over the phone regarding engineering support
- Coordinate with customers to arrange service visits.
- Organize timely delivery of parts to sites prior to engineer arrival.
- Provide comprehensive reports on service visits.
- Use of software such as Sage
Experience Required:
- Proven experience in a similar role as a Service Coordinator, Scheduler, or Controller.
- Strong work ethic and dedication to providing exceptional service.
- Technical understanding
- Excellent communication and interpersonal skills.
- Proficient in record-keeping and data analysis.
Outstanding organizational skills with meticulous attention to detail.
If you are interested in this role, please contact Dan Walton at 01254 781300 or email Daniel@serlimited.com.
This position offers an exciting opportunity for career growth within a dynamic and innovative company. Apply now to join our team!
