Service Coordinator

Overview

We are seeking a proactive and detail-oriented Service Coordinator to join our team at a family-run Fire & Security company. This role offers a competitive salary of up to £28,000, along with a pension and 20 days holiday plus bank holidays, which increases to 25 after 1 year served. The Service Coordinator will be an integral part of our fast-paced environment, responsible for liaising with engineers, booking appointments, and handling various administrative tasks. The ideal candidate will have previous experience in a similar role and be able to work effectively as part of a team.

Responsibilities

• Coordinate and schedule service appointments for engineers
• Liaise with customers to book and confirm service appointments
• Manage and update service schedules and databases
• Assist with administrative tasks such as filing, data entry, and maintaining records
• Communicate effectively with the service team to ensure smooth operations
• Handle customer inquiries and provide excellent service
• Collaborate with the sales and technical teams to optimize service delivery

Qualifications

• Previous experience in a coordination or administration role, preferably in a related industry
• Strong organizational skills and ability to prioritize tasks in a fast-paced environment
• Excellent communication and interpersonal abilities
• Proficiency in using scheduling software and Microsoft Office applications
• Ability to work well in a team and independently
• Understanding of customer service principles and practices

Day-to-day

• Communicate with engineers and customers to schedule appointments
• Update and maintain service schedules and records
• Respond to customer inquiries and provide support
• Collaborate with internal teams to ensure seamless service delivery
• Assist with administrative tasks as needed