Technical Support Engineer

We are a leading provider of IT Support Services in Essex. With a wealth of capabilities, our experienced team is equipped with the knowledge to support you across every aspect of your business’ technical set up. We offer far more than the usual, routine technical support – from cabling, leased lines, Wi-fi, Cyber Security and Cloud Services, making us a full-service IT partner. To join our team we are looking for a Technical Support Engineer to join us in our East Tilbury office!

Technical Support Engineer

Easy Tilbury

£26,000 - £30,000 DOE.

9am – 5pm Monday to Friday

Company Van given when required to be on site.

Company Mobile

Duties include

• Deal with any issues assigned by Technical Support Manager
• Carry out onsite activities for support, installations and troubleshooting where it is not possible to be done remotely
• Ensure support tickets and incidents are dealt with in a timely manner and within agreed SLA’s
• Perform infrastructure / computer / server and software installations
• Be part of the internal escalation
• Perform routine maintenance and updates to systems
• Participating in site work / projects when needed

Technical Skills:

• Strong Microsoft Windows Server (2016, 2019 and 2022)
• Active Directory, DNS, DHCP Administration
• Experience with configuring and administering MS Office 365
• SharePoint migrations and adoption
• SQL Server Administration and troubleshooting
• Windows 10 / 11 administration and troubleshooting, along with Windows 10 to 11 migrations
• Antivirus (BitDefender)
• Advanced Networking skills - Switch configuration, diagnosing faults, VLAN, VPN, RADIUS (UniFi experience is preferable)
• Installation of new IT systems and equipment
• Onsite experience – cable management, usage of tools, lifting equipment
• Experience with PSA, RMM & Document Management tools (Preferably Autotask, Datto RMM, IT Glue)

If the role sounds like it could be of interest, contact Beth on 01254 781300 / bethany@serlimited.com