Internal Sales

Job Title: Internal Sales

Location: Cardiff, Wales
Salary: £29,000 - £35,000
Job Type: Full-Time, Permanent

About Us: My client is a leading manufacturer of energy-efficient heating solutions, specializing in high-quality heat pumps and boilers. Based in Cardiff, we are committed to delivering sustainable and innovative heating solutions to both residential and commercial customers. Our focus is on providing exceptional customer service and helping clients make informed choices about their heating needs.

Role Overview: We are looking for a motivated and customer-focused Internal Sales Representative to join our growing team. This is a fantastic opportunity for someone with a passion for the heating industry and a desire to make a positive impact. In this role, you will be responsible for driving sales of heat pumps and boilers, providing excellent customer support, and maintaining strong relationships with existing and new clients.

Key Responsibilities:

• Respond to inbound customer inquiries via phone and email.
• Advise customers on suitable heat pump and boiler solutions based on their needs, via the tech team if needed.
• Create quotes and process orders accurately for the external sales team.
• Provide information and technical support on product features, benefits, and installation processes.
• Maintain and update customer records in our CRM system.
• Work closely with the sales team to meet sales targets and objectives.
• Follow up with customers to ensure satisfaction and offer additional products or services.
• Develop and maintain strong relationships with suppliers, manufacturers, and other stakeholders.
• Potentially seeing the odd client if needed.

About You:

• Previous experience in a sales or customer service role, ideally within the heating, plumbing, or renewable energy industry.
• Strong knowledge of heat pumps, boilers, and HVAC systems (desirable but not essential as training will be provided).
• Excellent communication and interpersonal skills.
• Ability to work independently as well as part of a team.
• Strong organizational skills with attention to detail.
• A proactive and customer-first approach.
• Familiarity with CRM systems and office software.

What We Offer:

• Competitive salary and performance-based incentives.
• Full training on products and systems.
• Opportunities for career development and progression within the company.
• Pension scheme and other company benefits.

If you are passionate about heating solutions, thrive in a fast-paced sales environment, and want to be part of a company that values growth and innovation, we’d love to hear from you!

How to Apply: Please send your CV to simon@serlimited.com or call me on 01254781300