Internal Account Manager

Are you a dynamic Internal Account Manager with a passion for account management and building strong client relationships? I am working with a leading packaging distributor, generating £60 million in turnover, with a growing presence across the U.S. and Europe. They are looking for an ambitious and motivated Internal Account Manager to join their expanding team.

Internal Account Manager

Location – Bedford area

Salary: £25,000 - £40,000 (DOE)

Benefits: Life Insurance (3x salary), Health Care, 4% Pension, 23 days holiday + bank holidays (rising to 25), Monday/Tuesday breakfast & lunch, credit card, laptop, and career growth opportunities.

Roles & Responsibilities:

• Account Management: Take ownership of a portfolio of internal accounts valued up to £2 million, nurturing and developing long-term relationships to maximize client satisfaction and growth.
• Client Engagement: Manage and strengthen relationships with key clients, ensuring high levels of service and support.
• Cross-Department Collaboration: Work closely with internal teams to ensure seamless client experiences and effective account management.
• Growth Strategy: Contribute to the ongoing growth of accounts, identifying ways to improve service delivery and client outcomes.
• Customer Service Excellence: Proactively manage client needs, resolving any issues swiftly and ensuring high satisfaction levels.
• Internal Relationship Building: Foster close communication with other departments to ensure efficient management of accounts and projects.
• Provide support to external sales staff as and when required – Ad hoc duties.

Essential

• Proven experience as an Account Manager or in a similar role, with a strong track record of managing accounts and ensuring customer satisfaction.
• Comfortable working internally with a focus on nurturing client relationships and managing expectations.
• Excellent communication and organizational skills, with the ability to multitask and manage multiple accounts.
• Passionate about providing excellent customer service and delivering effective solutions.
• Ideally, you will have a background in packaging/distribution, but professionals with strong account management or customer service experience will be considered.

This is a fantastic opportunity to join a company that is driving innovation in the packaging industry. If you are looking for a challenging and rewarding role, then please contact sean@serlimited.com or call me on 01254781300 for more information.