Customer Service Co-ordinator

Customer Service Co-ordinator
Salary: circa £30,000 | Hours: 8:45am–4:30pm | 36.25 hrs/week | Location: On-site

Benefits: 25 days holiday + bank holidays, life assurance, paid sick leave (post-qualifying period), stakeholder pension, and medical cash benefit plan.

I am looking for a proactive and detail-driven Customer Service Co-ordinator to support global operations and ensure outstanding service delivery.

Key Responsibilities:

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  Manage customer orders via email, phone, and portals in line with ISO9001 standards.

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  Ensure timely OTIF deliveries and handle customer queries efficiently.

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  Collaborate with internal teams and maintain strong global customer and freight agent relationships.

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  Prepare and track quotations; coordinate export documentation for road, air, and sea transport.

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  Monitor customer accounts, analyse trends, and contribute to forecast planning.

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  Attend sales/ops meetings and support general admin tasks.

Requirements:

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  2+ years’ experience in export/shipping; strong knowledge of shipping regulations.

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  Dangerous Goods qualifications (IMDG, IATA, ADR) preferred.

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  Proficient in Sage X3 (or similar ERP), Microsoft Word & Excel.

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  Minimum NVQ Level 2; GCSEs in Maths and English.

Benefits: 25 days holiday + bank holidays, life assurance, paid sick leave (post-qualifying period), stakeholder pension, and medical cash benefit plan.

If you would like to apply for this role please contact Nyissa Taylor on 01254 781300 or 07710 786236, or send your CV to nyissa@serlimited.com

SER-IN