Overview

We are seeking a motivated and technically proficient Technical Support Specialist to join our team in the security industry. The ideal candidate will have a strong understanding of Access Control, CCTV, Intruder systems, and possess excellent troubleshooting skills. This is a great opportunity to contribute to the success of a leading manufacturer while receiving a competitive salary and benefits package.

Responsibilities

• Provide first-line support for customer inquiries and technical issues related to security products
• Handle helpdesk requests and assist with test & returns processes
• Troubleshoot and resolve technical issues with Access Control, CCTV, and Intruder systems
• Collaborate with internal teams to escalate complex issues and ensure timely resolution
• Document and maintain accurate records of customer interactions and technical solutions

Qualifications

• Technical-minded individual with a passion for the security industry
• Previous experience in a technical support role, preferably within the security or related industry
• Strong knowledge of Access Control, CCTV, and Intruder systems
• Excellent problem-solving and communication skills
• Ability to multitask and prioritize in a fast-paced environment

Day-to-day

• Respond to customer inquiries and provide technical assistance via phone, email, or chat
• Collaborate with the test & returns team to troubleshoot and evaluate returned products
• Research and stay updated on new security technologies and products to enhance technical expertise
• Engage in continuous improvement by providing valuable feedback for product enhancement

SER-IN