Helpdesk Controller

Help Desk Controller / Coordinator

Birmingham

Salary: £neg. subject to experience level

Duration: Temporary ongoing contract

 

We are looking for an experienced Help Desk Controller, who has previously worked within the Building Services or Construction sector,  to join a busy building services team based in Birmingham.

 

This role will be working for a busy well established building services company that works on a national basis. They deal with the maintenance and break down repairs to mechanical and electrical systems within commercial and industrial premises.

 

This role will involve dealing with the clients by email and telephone, imputing a detailed description of the faults or breakdowns, Organising engineers to site, arranging parts and materials, providing quotations to clients, raising purchase orders, following through the job until completion. 

 

The right person for this position will have already had experience in working with in the building maintenance industry. They must have a strong and confident telephone manner and good IT skills. 

 

Requirements

 

Ideally experience in allocating work to engineers / help desk coordinator

Excellent Telephone and IT skills

Proven track record of working within the building services industry

Driving licence recommended due to location

 

Package

 

Negotiable hourly rate plus holiday entitlement

 

We are looking to interview for this position as soon as possible. If you are interested, please send in your CV or contact Gary Bentley