Quality Assurance Manager

Job Title: Quality Assurance Manager

Salary: £43,000/£45,000
Location: Banbury
Reporting to: Lead Quality Manager

We are seeking an experienced and highly motivated Quality Assurance Manager to join our team. The successful candidate will have management experience in a certified or regulated environment (e.g., ISO 9001) and a strong health and safety background within a manufacturing setting. This role requires a proactive, professional, and personable approach, coupled with excellent organisational, communication, and analytical skills.

This position is responsible for embedding a culture of quality, ensuring process control, and maintaining compliance with ISO 9001 standards while driving excellence across manufacturing processes.

Key Responsibilities

Quality Management

• Manage the full documentation of the ISO 9001 certified quality system.
• Facilitate 3rd party certification audits and liaise with relevant bodies.
• Ensure adherence to company policies, processes, and procedures, reviewing them regularly.
• Collaborate with management teams on process improvements and report to senior leadership.
• Maintain registers and documentation to ensure processes are followed.
• Oversee design quality standards, procedures, and specifications.
• Lead bi-annual management review meetings.

Health and Safety

• Implement, integrate, and oversee health and safety standards across the business.
• Chair Health and Safety Committee meetings and coordinate timely action on all items.
• Create and review health and safety documentation, ensuring regular updates.
• Conduct risk assessments with production teams and monitor associated risks.
• Work with facilities management on safety issues related to the workplace.
• Ensure safe working practices are adhered to and report issues to senior leadership.

Training, Procedures, and Quality

• Maintain robust training matrices and ensure staff have necessary skills.
• Oversee training documentation for manufacturing and service teams, reviewing regularly.
• Audit documentation to verify process accuracy, including work-in-progress travellers, drawings, and kits.
• Manage change requests and assess impacts on processes.
• Maintain CAR/NCR registers, conduct reviews, and report trends.
• Spot-check production processes, investigate issues, and initiate corrective actions.
• Review sign-off and PDI documentation, implementing changes as needed.
• Serve as process owner for Engineering Change Management systems.
• Conduct internal audits, supplier management, and continuous improvement initiatives.

Required Skills and Experience

• Experience in quality management in a certified environment (ISO 9001).
• CQI experience and ISO 9001 Lead Auditor certification.
• NEBOSH or IOSH health and safety qualification.
• Knowledge of Six Sigma principles.
• Competent with Microsoft Office and other database systems.
• Strong leadership and team management skills.
• First Aid, Fire Marshall, and COSHH awareness training (desirable).

Personal Attributes

• Proactive, confident, and able to work independently.
• Strong interpersonal and communication skills.
• Excellent organisational, analytical, and problem-solving abilities.
• Meticulous attention to detail, accuracy, and integrity.
• Ability to maintain confidentiality and exercise discretion.

Working Hours and Benefits

• Monday to Friday, 8:45 am – 4:45 pm.
• 25 days annual leave plus bank holidays.
• Company pension scheme.
• Employee discount schemes for shopping, entertainment, holidays, and fitness.
• Access to an Employee Assistance Program offering confidential support and webinars.
• Full induction and ongoing training relevant to the role.
• Opportunities for career development via structured development plans.

If this role looks of interest please contact dan walton on 01254 781300 or daniel@serlimited.com

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