Account Manager
| Job Type | Permanent Full Time |
| Location | London |
| Area | London, England |
| Sector | I.T |
| Salary | £45k - 50k per year |
| Currency | gbp |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | 150268 |
| Job Views | 8 |
- Description
Account Manager - IT Managed Services (MSP)
Location: UK (Hybrid working available)
Industry: Managed IT Services / Technology
Salary: £50,000 + £30,000 OTE
An award-winning Managed Service Provider (MSP) is looking for an Account Manager to join its growing client success team. Supporting a portfolio of established clients, you will act as a trusted advisor, ensuring strong relationships, high service satisfaction, and identifying opportunities for growth.
This role is ideal for someone with B2B account management experience, ideally within the IT or MSP sector, who enjoys working closely with clients and helping them maximise the value of their technology solutions.
The Role
Build and maintain strong relationships with key client stakeholders
Act as the primary point of contact and advocate for client needs
Understand client requirements and recommend appropriate IT solutions
Manage contract renewals and protect recurring revenue streams
Identify cross-sell and upsell opportunities across the service portfolio
Conduct regular client reviews and strategic account planning
Work closely with internal technical and delivery teams to ensure excellent service delivery
Support clients with cyber security best practices including Cyber Essentials guidance
Collaborate with marketing and internal teams on client communications and updates
Key Skills & Experience
Experience in B2B Account Management or Client Services
Ideally experience working in an IT Managed Service Provider (MSP) environment
Strong communication and relationship-building skills
Commercially aware with confidence discussing pricing and contracts
Ability to manage multiple client relationships and priorities
Proactive and client-focused with a strong customer service mindset
Familiarity with IT services, infrastructure, or managed support environments
What's on Offer
Opportunity to join a growing MSP with ambitious expansion plans
Work with a wide range of clients across different industries
