Service Desk Team Lead

Role: Service Desk Team Lead
Location: Whalley (On-site initially, hybrid available further down the line)
Salary: £30,000 – £35,000 (depending on experience)

A growing Managed Service Provider is looking for a hands-on Service Desk Team Lead to join their close-knit team. This is a great opportunity for someone ready to step up into a leadership role while still remaining technically involved on a day-to-day basis.

You’ll play a key role in supporting the service desk function, mentoring a junior engineer, and ensuring a high level of service delivery across a varied client base.

The Role:
Act as the first point of escalation for 1st and 2nd Line support issues
Lead from the front by actively handling support tickets across the Microsoft stack
Mentor and support the development of a junior engineer
Assist with workload management, prioritisation, and service desk efficiency
Deliver excellent customer service and maintain strong client relationships
Contribute to continuous improvement of processes and documentation

What We’re Looking For:
Proven experience working within an MSP environment (essential)
Strong 1st / 2nd Line support experience across Microsoft technologies
Previous mentoring or leadership experience (formal or informal)
Excellent communication and organisational skills
A proactive, hands-on approach with a willingness to lead by example
Full UK driving licence and access to a vehicle (essential)
Must be based locally to Whalley

What’s On Offer:
Salary of £30,000 – £35,000 depending on experience
Clear progression into more senior leadership responsibilities
Hybrid working available after initial onboarding period
Supportive team environment with real input into the service desk function

The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to owen @ serlimited . com.

SER-IN