We are a limited company offering business transformation solutions through Technology, Software Development and Telecommunications. The company which was incorporated on 15th February 2006, and since then we have continued to grow providing services across the UK. Due to our rapid growth we are looking for 2 Service Desk Engineers to provide support to our QSR clients.

Service Desk Engineer

£22,000-£25,000

Stoke On Trent

Flexi time

Office Based

Private medical

Company pension

The Role:

As a Service Desk Engineer, you will be responsible for receiving and triaging inbound calls from our large client base. You will be responsible for creating tickets on our ticket entry system and performing all necessary troubleshooting. You will also be responsible for maintaining configuration files, performing regular checks on our client’s systems, and reviewing all inbound emails.

Main Duties:

· Ensuring the Service Desk calls are always promptly answered and handled appropriately.

· Triaging inbound issues and performing all troubleshooting to the point of resolution or escalation.

· Maintaining configurations and client details.

· Maintaining a good relationship with clients.

· Operate assigned board and ensure ticket volumes are low and always updated.

Experience Required:

· Display commitment to resolving problems as quickly as possible.

· Able to build and maintain long-term professional relationships both internally and externally.

· Effective organisational skills to ensure deadlines are met.

· At least 1 year of experience in IT services or technical support.

· Strong knowledge of IT infrastructure, hardware, software, and networking.

If you have the relevant experience for the position, please contact Beth on 01254 781300 or bethany@serlimited.com