Job Title: Service Coordinator

Location: Banbury

Industry: FMCG – Packaging Machines

Salary: £28,000 - £30,000

Benefits:

25 days Holiday

Pension: Employee 5% - Client 3%

Great progression opportunities

Cycle to work scheme

Working Hours: 8:45 AM – 4:45 PM

Company Overview:

Our client is a leading packaging machinery OEM specializing in end-of-line solutions for the Food, Pharmaceutical, and FMCG sectors. With over 80 employees in the UK, they manufacture equipment locally, ensuring quality and reliability.

Role Overview:

As a Service Coordinator, you will play a crucial role in ensuring efficient scheduling of engineers, managing service contracts, and delivering excellent customer support.

Key Responsibilities:

• Schedule engineers' diaries effectively.
• Prepare proposals for service contracts.
• Assess engineers' skills and assign them to jobs accordingly.
• Coordinate travel arrangements for engineers including flights, hotels, transfers, and parking.
• Manage all administrative tasks associated with SLAs and service visits.

Generate quotations for service contracts.

Handle customer inquiries over the phone regarding engineering support

Coordinate with customers to arrange service visits.

Organize timely delivery of parts to sites prior to engineer arrival.

Provide comprehensive reports on service visits.

Experience Required:

• Proven experience in a similar role as a Service Coordinator, Scheduler, or Controller.
• Strong work ethic and dedication to providing exceptional service.
• Excellent communication and interpersonal skills.
• Proficient in record-keeping and data analysis.

Outstanding organizational skills with meticulous attention to detail.

If you are interested in this role, please contact Dan Walton at 01254 781300 or email Daniel@serlimited.com.

This position offers an exciting opportunity for career growth within a dynamic and innovative company. Apply now to join our team!