Job Title: Technical Account Manager

Location: London, United Kingdom

Salary - £50,000 - £57,000 + 4 day working week, opportunities for professional development and career advancement, comprehensive benefits package, including health insurance and pension scheme & flexible working arrangements.

My client is a pioneering technology company specializing in building performance analytics. Their platform enables property owners and managers to optimize energy efficiency, reduce operational costs, and improve occupant comfort. They are committed to delivering innovative solutions that drive sustainability and operational excellence in the built environment.

They are seeking a skilled and motivated Technical Account Manager to join our team in London. In this role, you will serve as the primary technical liaison between my client and their clients, ensuring they derive maximum value from our platform.

Key Responsibilities:

• Technical Support: Offer prompt and effective technical assistance to clients, addressing inquiries and resolving issues related to platform functionality and performance.
• Account Management: Develop and maintain strong relationships with clients, understanding their unique needs and objectives to provide tailored solutions and drive customer satisfaction.
• Product Expertise: Maintain an in-depth understanding of the platform, staying informed about new features and updates to effectively communicate benefits to clients.
• Feedback Integration: Collect and relay client feedback to the product development team, contributing to the continuous improvement of their platform and services.
• Performance Monitoring: Assist clients in monitoring and analyzing building performance data, providing insights and recommendations to enhance energy efficiency and operational effectiveness.
• Collaboration: Work closely with sales, engineering, and customer success teams to ensure a cohesive and exceptional client experience.

Qualifications:

• Proven experience in a technical account management, customer success, or technical support role, preferably within BMS, energy management, or SaaS industries.
• Strong technical aptitude with the ability to understand complex systems and data analytics.
• Excellent communication and interpersonal skills, capable of conveying technical concepts to non-technical audiences.
• Proficiency in data analysis tools and software applications relevant to building performance analytics.
• Problem-solving mindset with a proactive approach to identifying and addressing client needs.
• Ability to manage multiple client accounts and projects simultaneously, demonstrating strong organizational skills.