Remote Optimisation Engineer

Location: Ashby-de-la-Zouch (Hybrid working possible)
Salary: £34,000 – £37,000 + 33 days annual leave increasing to 28 days with length of service, Life Insurance, Private Medical Insurance , pension, option to buy/sell holidays + more
Shift Pattern: 4 x 12-hour shifts over an 8-day rolling rota

About the Role

My client is seeking a passionate and technically skilled Remote Optimisation Engineer to join their Remote Optimisation Centre (ROC) based in Ashby-de-la-Zouch. The ROC is a key driver in delivering real-time, measurable energy and carbon savings through ongoing monitoring and optimisation of client systems.

In this role, you will be responsible for delivering first-class technical support, conducting remote diagnostics and Planned Preventative Maintenance (PPM), and supporting energy-saving initiatives across various sectors. This is an exciting opportunity to make a tangible impact on the decarbonisation journey of clients while working in a collaborative, innovation-led environment.

Key Responsibilities

• Serve as the first point of contact for client support requests, managing helpdesk queries and ensuring timely resolution or escalation of issues.
• Carry out remote diagnostics and PPM activities including software backups, set point adjustments, and fault resolution via BMS systems.
• Generate detailed reports on service activities and findings.
• Conduct basic remote energy investigations using analytics tools (e.g., overheating, cooling inefficiencies, passing valves).
• Adjust HVAC, lighting, and refrigeration systems for improved operational efficiency using IQ Vision and other BMS tools.
• Support on-site engineers through remote assistance during fault investigation and resolution.
• Manage incidents through third-party portal processes and internal CAFM systems.
• Maintain accurate system and client data through regular administrative updates.
• Foster strong relationships with clients and internal teams through professional and timely communication.
• Contribute to service improvement initiatives by sharing knowledge and participating in ongoing training and development.

Required Skills & Experience

• Solid understanding of HVAC and mechanical plant operations.
• Proficient in BMS programming and familiar with IQ Vision and other supervisory tools.
• Strong analytical and fault-finding skills.
• Awareness of energy performance targets and sustainability metrics.
• Excellent IT literacy and administrative capabilities.
• High level of attention to detail with a proactive, solutions-oriented approach.
• Strong communication and interpersonal skills – able to work effectively with colleagues, clients, and third-party providers.
• Resilient, adaptable, and comfortable in a fast-paced, evolving environment.
• Alignment with ethical standards and a passion for environmental and/or social impact.

Desirable Attributes

• Experience in remote support roles or energy monitoring.
• Familiarity with CAFM systems.
• Understanding of decarbonisation principles and Net Zero targets.
• Commitment to continuous learning and professional development.

Benefits

• 33 days annual leave (inclusive of bank holidays), increasing with length of service
• Option to buy/sell up to 3 days of holiday per year
• 5% matched contributory pension
• Life Insurance
• Private Medical Insurance
• Enhanced Family Leave
• Employee Assistance Programme & Online GP Service
• Cycle to Work & EV Car Scheme
• Annual Railcard
• Flu jab and eye test
• Professional development & sustainability allowance
• Two sustainable travel days annually
• One paid charity volunteer day per year
• One professional membership paid annually
• Employee referral reward scheme

SER-IN