Sales Support Administrator

Overview:

A leading global provider of professional entertainment lighting solutions is seeking a Sales Support Administrator to join its UK-based team. The company is committed to delivering high-performance lighting products and accessories worldwide, with a strong focus on customer-driven innovation, quality, and value.

With a collaborative and people-first culture, this organisation places emphasis on integrity, respect, and teamwork-recognising that success is built by empowering employees and consistently meeting customer expectations.

Role Summary:

This role is a key part of the sales support team, providing essential administrative and clerical support to the sales function and serving as a central point of contact for customer communication. The successful candidate will play an important part in ensuring a smooth customer experience from order processing to delivery coordination.

Key Responsibilities:

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  Work alongside the UK Sales Team to process orders and arrange customer shipments in line with company procedures.

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  Monitor and analyse stock levels to provide accurate delivery times.

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  Liaise with the finance department and customers to ensure timely payments and facilitate dispatch of goods.

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  Maintain and track customer back orders to meet agreed delivery deadlines.

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  Verify and update existing client data to ensure accuracy.

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  Act as the first point of contact for assigned customer queries via phone and email.

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  Build product knowledge to support both the sales team and customer enquiries.

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  Collaborate with internal departments to ensure operational efficiency and customer satisfaction.

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  Investigate and resolve customer issues and discrepancies relating to orders or accounts.

Ideal Candidate Profile:

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  Customer-Focused: Passionate about delivering a high level of service.

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  Proactive: Able to anticipate needs and take initiative to address challenges.

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  Adaptable: Comfortable working in a fast-paced, changing environment.

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  Collaborative: A strong team player who contributes to group success.

Skills and Experience:

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  Excellent communication and interpersonal abilities.

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  Proficient computer skills, especially in Microsoft Office (Word, Excel).

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  Strong organisational and time management skills.

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  High attention to detail and accuracy.

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  Problem-solving mindset.

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  Able to work both independently and collaboratively.

Desirable Background:

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  Previous experience in administration, export, or supply chain roles.

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  Familiarity with sales or customer support environments is an advantage.