Job Role: US Sales Support

Salary: £26,000-£30,000 (dependent on experience)

Location: North London

With offices in London and New York and supported by a specialist distributor and agency network in over 40 countries worldwide, my client has established itself as one of the foremost performance architectural lighting manufacturers in the World.

They are currently seeking a dedicated and detail-oriented Sales Support Specialist to join their dynamic sales team. If you are a proactive and organised individual with excellent communication skills, this role offers an exciting opportunity to contribute to the success of their sales operations.

As a Sales Support Specialist, you will play a crucial role in providing administrative and operational support to their sales team.

Role and Responsibilities:

• Quotes and Order Processing:
• Efficiently process quotations and sales orders, ensuring accuracy and completeness.
• Collaborate with the sales team to gather necessary information for order fulfilment.
• Collaborate with the US offices and UK logistics to monitor and track order status to provide timely updates to customers.

Customer Communication:

• Serve as a point of contact for customer inquiries and provide timely and accurate information.
• Communicate order confirmations, shipment details, and any relevant updates to customers.
• Address customer concerns and coordinate with the appropriate teams to resolve issues.

Documentation & Record Keeping:

• Maintain organised and up-to-date customer records and sales documentation on NetSuite ERP system.
• Assist in the preparation of sales reports and sales documentation.
• Ensure compliance with company policies and procedures.

Collaborate with Sales Team:

• Work closely with sales representatives to support their efforts in achieving sales target.
• Provide administrative support to sales managers as needed.

Qualifications:

• Proven experience in a sales support or administrative role.
• Strong organisational and multitasking abilities.
• Excellent written, verbal and communication skills.
• Excellent interpersonal skills, with the ability to work collaboratively with internal and external stakeholders.
• The ability to cope with the pressure of demanding targets and tight deadlines.
• Proficiency in Microsoft Office and CRM systems.

Non-Essential but preferable experience:

• Knowledge of NetSuite ERP
• Commercial and financial awareness.

SER-IN