Overview

I am recruiting for a highly organised and proactive Sales Support professional to join a well-established technology and communications provider operating across the Coventry & Warwickshire region.

This role is ideal for someone who thrives in a fast-paced sales environment and enjoys providing end-to-end operational support to both field and desk-based sales teams. You will act as the central point of coordination throughout the sales process, ensuring that orders, documentation, and customer communications are handled accurately and efficiently.

Key Responsibilities

Sales Process Support

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  Act as the first point of contact for all sales-related queries at every stage of the sales cycle

  
  



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  Manage the full lifecycle of sales orders from submission through to completion

  
  



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  Ensure all documentation meets required quality standards and internal guidelines

  
  

Customer & Internal Liaison

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  Handle inbound calls, identify the appropriate resolution route, and escalate to the correct internal contact

  
  



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  Work closely with internal departments to resolve order discrepancies and ensure smooth processing

  
  



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  Provide regular updates to customers and internal teams to maintain alignment and progress

  
  

Reporting & Administration

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  Complete weekly reviews with the sales team to ensure accurate forecasting

  
  



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  Perform weekly checks on all sales orders to confirm correct reporting

  
  



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  Update and manage ongoing projects, ensuring any actions required are completed promptly

  
  



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  Raise sales orders and ensure all payments received match the agreed sales value

  
  



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  Investigate missing or incorrect payments and raise queries with the relevant internal teams

  
  

Team Collaboration

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  Support management with ad hoc tasks when required

  
  



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  Share ideas, highlight issues, and contribute to a collaborative working environment

  
  



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  Actively participate in personal development through training, coaching, and job shadowing

  
  

Compliance & Information Security

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  Ensure confidential customer information is only accessed, used, or disclosed when necessary to perform your duties

  
  



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  Adhere to all regulatory requirements relating to fair trading, anti-bribery, security standards, and compliance policies

  
  



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  Seek guidance where specialist advice is needed