BMS Bureau Manager

Location: London (Some travel to Colchester)
Salary: £55,000 + 33 Days Holiday | Pension | Training & Development | Employee Discounts

My client is seeking an experienced BMS Bureau Manager to lead the growth, performance, and daily operations of their 24/7 BMS remote monitoring and energy & carbon reporting services. You will manage a small, dedicated team, drive commercial development, and ensure clients receive exceptional service that supports their net zero ambitions.

Key Responsibilities

• Lead, mentor, and develop the Bureau Team, fostering a culture of accountability and continuous improvement.
• Oversee day-to-day bureau operations and ensure high-quality 24/7 service delivery.
• Develop new chargeable services and support the Commercial Team with service sales.
• Manage SLAs, KPIs, and compliance with internal processes and legislation.
• Maintain accurate reports, schedules, budgets, and contract records.
• Manage bureau ticketing systems, on-call processes, and remote BMS connectivity.
• Collaborate with clients, internal teams, marketing, and external partners.
• Identify opportunities to improve efficiency, customer experience, and commercial performance.

Skills & Experience

• Proven leadership experience in energy, BMS, utilities, or similar service environments.
• Strong commercial awareness, budgeting ability, and service development skills.
• Experience with Trend and Tridium (including IQVision) is highly desirable.
• Strong IT knowledge, including connected networks and smart building systems.
• Excellent communication, stakeholder management, and organisational skills.
• Analytical mindset with experience working to KPIs and SLAs.

Apply with you CV or contact Damien on 01254 781300

SER-IN