BMS Bureau Manager

Location: London (Some travel to Colchester)

Salary: £55,000 - £60,000 per annum + 33 Days Holiday | Pension | Training & Progression | Employee Discounts & More

About the Role

My client is seeking a proactive, commercially minded, and experienced BMS Bureau Manager to lead the development, growth, and daily operations of their 24/7 BMS remote services and energy & carbon reporting bureau. This pivotal position combines strategic leadership with operational oversight to ensure exceptional service delivery, strong financial performance, and continuous service improvement.

You will lead a dedicated bureau team, oversee all aspects of service delivery, and support the wider organisation in helping customers understand and optimise their utility usage, carbon emissions, and operating costs-contributing directly to their net zero goals.

This is an exciting opportunity for a driven leader who can balance commercial strategy with hands-on operational management in a collaborative, forward-thinking environment.

Key Responsibilities

• Provide strategic leadership and inspire the Bureau Team to drive a culture of accountability, collaboration, and continuous improvement.



• Empower your team to consistently deliver high-quality service, identify and resolve process challenges, and ensure an outstanding customer experience at every touchpoint.



• Deliver a Business Plan focused on the consistent and robust growth of the Bureau function.



• Develop and implement new chargeable Bureau services that increase revenue and enhance client retention.



• Oversee the contractual delivery of Service Level Agreements (SLAs) and ensure internal processes, legislation, and contract requirements are met.



• Collaborate with marketing to produce customer communications and service collateral.



• Support the Commercial Team in selling existing and new Bureau services.



• Monitor KPIs to assess service efficiency and quality; use data to identify trends and drive improvements.

• Manage the 24/7 bureau ticketing system including leading commercial relationship with external software provider.



• Manage the 24/7 on call procedure and process.



• Manage graphics representation of BMS on Carbon cloud.



• Oversee remote connections to ensure clients buildings have continual connectivity, liaising with external IT and connected solutions providers.



• Ensure financial performance meets budget targets, including prompt invoicing and contract updates.



• Build strong internal relationships across departments and external relationships with supply chain partners and customers.

Skills, Experience & Qualifications

• Proven experience in leading service teams, ideally in the energy, utilities, or public sector environment



• Strong leadership and coaching capabilities to drive high performance and team