Customer Engagament Manager
| Job Type | Permanent Full Time |
| Location | Wolverhampton |
| Area | West Midlands, England |
| Sector | I.TTelecommunications |
| Salary | £40k - 42k per year |
| Currency | gbp |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | 147790 |
| Job Views | 6 |
- Description
We’re a Microsoft Dynamics 365 partner with one mission: to make life easier for manufacturers and distributors. We implement Microsoft Dynamics 365 Business Central, Dynamics 365 CRM and Power Platform to streamline business processes, all to help you control and grow your operations, hassle-free. We might have launched over 30 years ago, but we’ve never been one to shy away from the speed at which technology can change. In fact, we grab the opportunities it presents with both hands – and help our customers do exactly the same. To join our team we are looking for a Customer Engagement Manager to join out team!
Customer Engagement Manager
Wolverhampton- Hybrid
£40,000-£42,000
Employee Assistance Programme
Company Pension Scheme
Death in service 4X your salary
Private Healthcare.
Main Areas of Responsibility:
- Arrange regular customer reviews to ensure advice is provided relating to the most effective
- approach to achieve their goals
- Manage relationships between Tecman and the customer – handling contracts, licencing, quotes,
- processing jobs and orders and approving timesheets for invoicing
- Proactively identify upsell and cross-sell opportunities, ensuring customers are aware of additional
- solutions, modules or services that can add value to their business
- Attend on-site customer visits to strengthen relationships and gain deeper insight into their operations
- Retain commercial ownership of customer projects including the attendance at steering meetings as and when required
The Person
You will be someone who enjoys working in a fast fast-paced environment with a desire to work in a dynamic and innovative company.
Experience
• 3 years’ plus experience with Microsoft Dynamics Business Central/ERP or subscription-based software solution in a customer facing role
• Proven track record of managing escalations from customers and delivering resolutions
• Exceptional time management abilities to efficiently manage a demanding workload
• Strong IT proficiency, including expertise with common software applications.
• Extremely strong administrative support required, including all Microsoft Suite
If this role is of interest contact Beth on 01254 781300 / bethany@serlimited.com
SER-IN
