2nd Line IT Support Engineer
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| Job Type | Permanent Full Time |
| Location | Redruth |
| Area | Cornwall, England |
| Sector | I.T |
| Salary | £30k - 35k per year |
| Currency | gbp |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | 150697 |
| Job Views | 109 |
- Description
2nd Line IT Support Engineer
Redruth, Cornwall
£30,000 - £35,000 (depending on experience)
Flexible working available after probation
A growing and forward-thinking Managed Service Provider based in Cornwall is looking for a 2nd Line IT Support Engineer to join their technical team. This is a great opportunity for someone with MSP experience who enjoys solving technical problems, supporting a variety of clients, and working with the latest Microsoft technologies.
The business is currently expanding its AI capabilities, so exposure to Microsoft Copilot / Copilot 365 would be highly desirable for candidates looking to work with emerging technologies.
The Role
You will be responsible for providing 2nd line technical support to a range of external clients, troubleshooting and resolving escalated issues while ensuring excellent customer service. You'll work closely with senior engineers and the wider service desk to deliver efficient and effective IT solutions.
Key Responsibilities
Provide 2nd Line support across a variety of client environments
Troubleshoot and resolve escalated hardware, software, and network issues
Support and maintain Microsoft 365 environments
Work across the full Microsoft stack including Windows Server, Azure, Active Directory, and Exchange
Assist with system upgrades, migrations, and project work
Maintain documentation and update ticketing systems
Deliver excellent customer service while managing multiple priorities
Skills & Experience
Previous experience working within an MSP environment
Strong knowledge of the Microsoft stack (Microsoft 365, Windows Server, Active Directory, Azure)
Experience providing 2nd line IT support
Understanding of networking fundamentals (DNS, DHCP, TCP/IP)
Excellent troubleshooting and communication skills
Microsoft Copilot / Copilot 365 experience would be advantageous
What's on Offer
Salary of £30,000 - £35,000 depending on experience
Flexible working available after successful completion of probation
Opportunity to work with
