1st Line IT Support Engineer
| Job Type | Permanent Full Time |
| Location | London |
| Area | London, England |
| Sector | I.T |
| Salary | £26k - 28k per year |
| Currency | gbp |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | 151654 |
| Job Views | 3 |
- Description
1st Line IT Support Engineer - London - £28,000 - Hybrid Working!
Role: 1st Line IT Service Desk Analyst
Location: North West London (Hybrid – 3 days onsite / 2 days remote)
Salary: £28,000 (DOE)A well-established Managed Service Provider (MSP) based in London is looking for a 1st Line Service Desk Analyst to join their growing Service Delivery team.
This is a fantastic opportunity for someone early in their IT career who enjoys solving technical problems, delivering great customer service, and developing their technical skills within a fast-paced MSP environment.
The Role
As a Service Desk Analyst, you’ll be the first point of contact for clients, supporting a wide range of users with their day-to-day IT issues. You’ll work as part of a collaborative support team, diagnosing technical problems, managing support tickets, and ensuring customers receive a high level of service.
Key Responsibilities
Act as the first point of contact for IT support requests via phone, email, and ticketing systems
Troubleshoot and resolve 1st line technical issues within agreed SLAs
Log, categorise, and maintain accurate ticket updates throughout the lifecycle
Deliver excellent customer service to end users and clients
Manage and prioritise your own support queue, escalating where required
Liaise with third-party vendors and technology partners when necessary
Assist with ticket triage and dispatch responsibilities when requiredWhat They’re Looking For
Previous experience in an IT support or Service Desk role
Strong troubleshooting skills across Windows OS and Microsoft Office
Exposure to Active Directory, Group Policy, DNS, Microsoft 365 and SharePoint
Basic understanding of networking concepts
Experience building, configuring, and supporting Windows desktops/laptops
Excellent communication and customer-facing skills
A genuine interest in learning new technologies and progressing in ITThe client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to owen @ serlimited . com.
SER-IN
