Fire & Security Service Engineer

Norfolk

£30,000 - £41,000 DOE + Overtime + Standby Allowance + Paid Travel Time

Join a Leading NSI Gold Approved Fire & Security Specialist

We are recruiting on behalf of a well-established, NSI Gold Approved Fire & Security company with a strong reputation for delivering exceptional service across commercial environments throughout the UK.

Due to continued growth, they are looking to appoint a skilled Fire & Security Service Engineer to support their expanding customer base across Norwich, Norfolk, and the wider East Anglia region.

This is an excellent opportunity to join a business that genuinely invests in its engineers, provides ongoing training and development, and offers clear opportunities for long-term career progression.

The Role

As a Fire & Security Service Engineer, you'll be responsible for servicing, maintaining, fault finding, and repairing a wide range of Fire & Security systems across commercial client sites.

Your responsibilities will include:

• Planned preventative maintenance (PPM)



• Reactive fault finding and repairs



• Diagnosing and resolving system issues efficiently



• Ensuring systems remain fully operational and compliant



• Delivering exceptional customer service on-site



• Completing service documentation accurately and professionally

You'll work across a variety of systems including:

• Fire Alarms



• CCTV



• Access Control



• Intruder Alarms

This role is ideal for an engineer who enjoys working autonomously, takes pride in delivering high-quality workmanship, and values building strong customer relationships.

What We're Looking For

• Proven experience servicing Fire & Security systems



• Strong fault-finding and diagnostic skills



• Experience working with Fire Alarms, CCTV, Access Control and Intruder Alarm systems



• Good technical knowledge and problem-solving ability



• Professional, customer-focused approach



• Full UK Driving Licence

Salary & Benefits

Financial Package

• £30,000 - £41,000 basic salary (DOE)



• Overtime available after 40 hours:



• 
  
  
  
  • 1.5x rate Monday-Saturday
  
  
  
  • 2x rate Sundays & Bank Holidays
  
  
  
  



• Paid travel time (excluding the first and last 30 minutes of each day)



• £180 standby allowance per week on call



• Call-outs paid at overtime rates with door-to-door travel



• Rest time provided for overnight call-outs



• Up to £2,000 annual bonus, paid quarterly based on individual KPI performance

Company Vehicle & Equipment

• Electric company van with personal use permitted



• Specialist plant and equipment provided



• Fuel and operational costs covered



• Hand tools excluded

Employee Benefits

• 33 days annual leave including Bank Holidays



• Holiday purchase scheme



• Workplace pension scheme



• Life assurance



• Childcare vouchers



• Share Incentive Plan (subject to enrolment)



• 24/7 Virtual GP service



• Employee Assistance Programme

Training & Development

• Annual performance review and career planning



• Ongoing manufacturer and industry training



• Access to internal Learning Hub



• Tavcom training courses



• Genuine opportunities for career progression within a growing organisation

Why Join?

• Join a respected NSI Gold Approved business



• Excellent earning potential through overtime and bonus schemes



• Strong engineering and technical support network