We are one of the UK's fastest-growing independent telecoms, connectivity and IT providers. Established in 2013, we support over 2,000 businesses and manage more than 18,000 connections across mobile, hosted telephony, broadband, leased lines, managed Wi-Fi and IT solutions. As we continue to grow, we're investing in our Network, IT and Cyber Security services and are looking for our first dedicated Network & Security Engineer.

Customer Support Agent

£25,000 - £29,000

22 days holiday + bank holiday’s + birthday off + Christmas shutdown

Office Based – Crewe

9am – 5:30pm Monday – Thursday and 9am-3pm Friday.

Key Responsibilities 

• Respond to customer enquiries via telephone and email in a timely and professional manner 
• Provide accurate information regarding products, services, and company policies 
• Handle customer complaints with empathy and professionalism, aiming to achieve first-contact resolution where possible 
• Investigate complaints by gathering relevant information, analysing situations, and identifying appropriate resolutions 
• Maintain accurate records of customer interactions, complaints, and outcomes within the company CRM system 
• Follow up with customers after issues have been resolved to ensure ongoing satisfaction 

What We're Looking For 

• The ideal candidate will have: 
• An outgoing and positive personality 
• A motivated and ambitious attitude with a strong desire to succeed 
• Excellent reliability and a strong work ethic 
• A professional and articulate telephone manner 
• Strong communication and customer service skills 
• The ability to remain calm and professional when handling customer enquiries and complaints 
• Strong organizational skills with the ability to manage multiple tasks and prioritize responsibilities effectively  

• Experience with one of the following: Fortinet; SonicWall; Cisco Meraki; Watchguard; Sophos.

If the role sounds of interest & you’d like to apply. Email Beth – bethany@serlimited.com

SER-IN