Technical Sales Support Manager

Location: Sywell, Northamptonshire

The Opportunity

A well-established and growing specialist lighting business is looking to appoint a Technical Sales Support Manager to provide a key link between its sales, technical, operational and manufacturing functions.

Key Responsibilities

Technical Sales Support

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  Provide day-to-day technical support to the sales and administration teams, acting as a key point of contact for product and specification queries.

  
  



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  Interpret technical documentation, product information and specifications to ensure accurate information is communicated internally and externally.

  
  



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  Create, update and maintain technical specification sheets and supporting documentation.

  
  



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  Assist with quotations when required, ensuring technical details are accurate and commercially appropriate.

  
  



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  Support the preparation of technically accurate customer-facing documentation and project information.

  
  



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  Help resolve technical queries and product-related issues efficiently, escalating matters where necessary.

  
  



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  Maintain accurate and consistent product information across the business.

  
  

Project Coordination

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  Coordinate the progression of live projects across the sales team, ensuring key actions, deadlines and deliverables are monitored.

  
  



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  Maintain oversight of multiple projects simultaneously, identifying potential delays, risks and bottlenecks at an early stage.

  
  



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  Work with relevant internal departments and external contacts to ensure projects progress in line with agreed requirements.

  
  



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  Ensure project information, technical details and outstanding actions are documented and communicated effectively.

  
  



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  Proactively address issues that could affect project delivery, escalating matters where additional input or decisions are required.

  
  



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  Support the development and improvement of internal processes and workflows as the business continues to grow.

  
  

Factory and Supplier Liaison

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  Act as a key technical point of contact for manufacturing partners, factories and suppliers.

  
  



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  Manage technical communication during the pre-order stage, confirming product specifications, configurations and project requirements.

  
  



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  Ensure orders are technically complete and accurate before being processed.

  
  



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  Liaise with manufacturing partners following order placement to monitor production progress, lead times and any required technical amendments.

  
  



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  Resolve product configuration queries and clarify technical requirements with factories and suppliers.

  
  



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  Coordinate information between manufacturing partners and internal teams to support efficient project delivery.

  
  



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  Ensure all factory engagement remains aligned with agreed commercial decisions and the framework established by the Operations Director.

  
  



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  Identify and escalate manufacturing, technical or supply-related issues that could affect project timelines or customer expectations.

  
  

Operational and General Support

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  Provide broader technical, administrative and commercial support to the sales function, helping the team manage its workload effectively.

  
  



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  Take ownership of tasks and follow-up activities that allow the sales team to concentrate on customer relationships, project development and new business.

  
  



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  Work closely with the Operations Director to ensure technical matters, project requirements and outstanding actions are progressed efficiently.

  
  



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  Help improve internal communication, processes and working practices as the business expands.

  
  



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  Act as a reliable internal reference point for lighting products, technical specifications and project-related information.

  
  



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  Manage competing priorities effectively while maintaining a high standard of accuracy, organisation and communication.

  
  

Candidate Requirements

The successful candidate will ideally have:

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  Previous experience within the lighting industry, with a good working knowledge of lighting products, specifications and technical requirements.

  
  



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  Experience in a technical sales support, project c