Customer Service Account Handler
| Job Type | Permanent Full Time |
| Location | Gillingham |
| Area | Kent, England |
| Sector | Fire & Security |
| Salary | £26k - 28k per year |
| Currency | gbp |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | ID:48888 |
| Job Views | 6 |
- Description
Customer Service Account Handler
£26,000 - £28,000 DOE.
Gillingham, Kent
About the Role
Are you a strong communicator who thrives on building great relationships and keeping things running smoothly behind the scenes? We’re looking for a Customer Service Account Handler to join a busy, fast-paced service team.
You’ll act as the key contact for a portfolio of clients, making sure maintenance work, remedial projects, and emergency callouts are delivered efficiently, on time, and to the highest standard. This is a role where no two days are the same — you’ll juggle schedules, coordinate engineers, and provide top-notch service that keeps clients coming back.
What You’ll Be Doing
- Coordinating planned maintenance and remedial works with both clients and field engineers.
- Managing follow-up actions such as purchase orders, job updates, and client communications.
- Making sure all work is completed within KPI targets and remains commercially sound.
- Building strong, long-term client relationships, including occasional site visits.
- Handling incoming queries and resolving issues quickly and professionally.
- Managing emergency callouts in line with contract requirements.
- Completing essential admin tasks such as data entry, document processing, and record keeping.
- Supporting the wider service team to maintain smooth day-to-day operations.
What We’re Looking For
We’re after someone who:
- Has a proactive, customer-first mindset and excellent communication skills.
- Can multitask and stay calm under pressure in a busy service environment.
- Is confident using Microsoft Office and comfortable learning new systems.
- Has great attention to detail and a commitment to doing things right first time.
- Works well as part of a team but can also take ownership of individual tasks.
- Brings positivity, resilience, and a problem-solving attitude to work every day.
Previous experience in a customer service, coordination, or account management role (especially within a technical or service-based industry) would be a real advantage.
Why You’ll Love Working Here
You’ll be joining a friendly, supportive team that values initiative, collaboration, and continuous improvement. We believe that when people grow, the business grows too — so we invest heavily in training, development, and career progression.
In return, you’ll receive:
- Competitive salary
- Generous annual leave allowance – 22 days holiday plus BH.
- Company pension scheme
- Health and wellbeing support (including access to healthcare plan)
- Free on-site parking
- Employee discounts and referral bonuses
- Ongoing training and professional development opportunities
- An inclusive, positive workplace where every voice is heard
Apply Now
If you’re ready to take the next step in your career and join a business that genuinely values its people, we’d love to hear from you. Please submit your CV or get in contact with Courtney Gilgunn
