Location: SW17

Role/ Job title:  Project Coordinator

Reporting to: Sales Director

The role involves control of sales related tasks for the office and responsibility for providing administrative sales support to the sales/project manager.

Qualifications: ‘A’ Levels or a University degree or equivalent

Duties Include, but are not limited to-

• Log customer quotations enquiries and distribute to Sales/ Project manager
• Review enquiries into CRM systems (salesforce), and under guidance, create estimate and sales quotes
• Liaising with agents and customers to define requirements and get orders raised on system.
• Process customer purchase orders in MS Navision (ERP System)
• Maintain project tracking pipeline and assist in project management
• Occasionally work with the design department to estimate and process custom orders
• Provide support to the production department with their orders
• Customer service communication (telephone and email)
• Ad Hoc task

Essential skills

• Must demonstrate current experience of working in either a sales or administrative role.
• Have experience of using computer systems, including the operation of the databases and spreadsheets, preferably Windows, Outlook, Word and Excel.
• A keen negotiator, the ability to challenge both internal & external parties.
• Ability to work with minimum of supervision and perform all duties calmly and accurately under pressure in a fast-paced environment.
• Is numerate, has the ability to produce clear, concise and accurate written records, letters and reports, with strong attention to detail, within agreed deadlines.
• Possess good customer care and interpersonal skills with the ability to demonstrate these in professional and courteous manner.

Desirable skills

• Experience in a Lighting or an engineering, maintenance or parts-based busy service industry.
• Experience of working with MS Navision ERP system (not essential).
• Experience of working with Salesforce CRM system (not essential).