IT Technical Analyst
Hertford | Hybrid
£30,000 - £35,000

22 days annual leave + bank holidays + life insurance + additional quality benefits

The Company:

A creative technology agency located near London with a love for music at the heart of what we do. With a mission to put the right music in the right places, we take great pride in creating environments that build connections between our clients and their target market.

The Role:

To analyse and troubleshoot technical issues in relation to IT, networks and media players, communicating any reports to relevant teams.

Key duties include:

• Analyse any technical issues to find the root cause of recurring faults.
• Proposing a solutions to these technical issues and resolving where possible.
• Escalating any issues to relevant teams where required.
• Creating detailed reports on any faults and resolved issues.
• Assembling test racks and testing hardware.
• Modifying the configuration of media players.
• Responding to service tickets.

Essential Qualities and Skills:

• The ability to manage communication between numerous departments effectively.
• A strong problem solving mentality with the ability to find the root cause of technical issues and come up with a solution.
• Good all round knowledge of IT and networks.

Preferred Qualities and Skills:

• 3rd line support experience.
• Knowledge of AV systems.