Technical Support Engineer
Chorley
£25,000 - £35,000 basic
25 days holiday plus banks, Pension, Performance Bonus, 9am – 5:30pm working hours

We are a well-established, family run, growing IT company that specialises in high quality technical support for a wide range of customers across the UK.

Due to planned growth, we are looking for a highly experienced, forward thinking, problem solving IT expert to join are already very technical team.

The role includes:

• Diagnosing and resolving IT issues related to hardware, software, and networking.
• Providing support for operating systems and applications including but not limited to; Office 365, Window Servers, macOS, Linux, emails, printers.
• Assisting end-users via phone, email, or remote support tools.
• Managing support tickets and ensuring timely resolution
• Upgrade hardware
• Resolve any software issues for customers
• Installing, configuring, and updating computer systems and software.
• Setting up and maintaining printers, scanners, and other peripherals.
• Managing user accounts and permissions in Active Directory or other directory services.
• Ensuring network connectivity (Wi-Fi, LAN, VPN) and troubleshooting connectivity issues.
• Support customers in a friendly, efficient and professional manner

Experience and skills required for role:

• Proven background in a IT Technical Support role
• Vast amount of knowledge of operating systems such as Windows, MacOS, Linux
• Experience of hardware and software troubleshooting
• Active Directory and User Management experience
• Remote support and IT Tools knowledge and experience
• Full UK Driving license

Should you have the right skills or experience please do apply with a copy of your CV or call Joe Reed at SER Ltd on 01254781300.