Service Support Coordinator

£26,000 - £28,000 DOE.

Location: Gillingham, Kent 

About the Role

If you’re an organised multitasker who thrives in a fast-paced environment, this could be the role for you.
We’re looking for a Service Support Coordinator to play a key role in keeping our operations running smoothly and our customers happy. You’ll be at the centre of communication between clients, engineers, and internal teams — ensuring that maintenance, remedial works, and service calls are delivered on time and to the highest standard.

This is a fantastic opportunity to develop your career in the Fire and Security Systems industry while working as part of a friendly, professional, and growing service team.

What You’ll Be Doing

As a Service Support Coordinator, you’ll ensure the smooth day-to-day running of our service department by:

• Coordinating planned maintenance and remedial work between clients and engineers.
• Providing cover and continuity for Account Handlers, maintaining excellent client relationships.
• Monitoring progress to ensure works are completed within KPI targets and are commercially viable.
• Preparing essential documentation such as risk assessments and method statements.
• Managing emergency call-outs and ensuring response times meet contractual obligations.
• Handling customer enquiries promptly and professionally, escalating when necessary.
• Managing administrative duties such as job bookings, data entry, and processing paperwork.
• Issuing purchase orders and ensuring compliance with ISO procedures.
• Supporting the wider service team with ad-hoc coordination and project tasks.

About You

You’re proactive, reliable, and great at juggling multiple priorities while staying calm under pressure. You enjoy working in a busy environment and take pride in delivering a great customer experience.

Skills and experience you’ll bring:

• Excellent written, verbal, and numerical communication skills.
• Previous experience in customer service or coordination — ideally in a technical, engineering, or service-based environment.
• Strong administrative and organisational skills with great attention to detail.
• A solid understanding of basic financial processes such as budgeting or job costing.
• A positive, team-oriented mindset with the ability to work independently when needed.
• Confidence, empathy, and professionalism in all client interactions.
• Proficiency in Microsoft Office applications (Excel, Outlook, Word).
• A willingness to learn industry-specific systems and regulations.

What’s in It for You

Join a business that genuinely values its people and invests in their growth. You’ll be supported to develop professionally while enjoying a workplace that’s inclusive, collaborative, and rewarding.

You’ll benefit from:

• Competitive salary package
• Generous annual leave allowance – 22 days holiday + bank holidays.
• Company pension scheme
• Health and wellbeing support (including a healthcare plan)
• Free on-site parking
• Ongoing training and career development opportunities
• Support for professional qualifications and apprenticeships
• Employee recognition and referral schemes
• Inclusive, people-first workplace culture

Ready to Apply?

If you’re looking for a new challenge where you can make a real impact.. Combining customer service, coordination, and operational excellence, we’d love to hear from you.
Send your CV or contact Courtney Gilgunn