Infrastructure Engineer
| Job Type | Permanent Full Time |
| Location | London |
| Area | London, England |
| Sector | I.T |
| Salary | £40k - 45k per year |
| Currency | gbp |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | 140889 |
| Job Views | 12 |
- Description
Solutions Engineer (Infrastructure / 3rd Line)
Location: London | Hybrid working
Industry: Managed IT Services | Creative Sector
Salary: £45,000 (DOE)A fast-paced Managed IT Services Provider supporting 5,000+ users across 100+ creative-industry clients is looking for a Solutions Engineer (Infrastructure-focused) to join its growing team.
This role is ideal for someone with 3+ years’ experience in IT infrastructure and support, particularly within an MSP environment, who is comfortable providing 3rd-line support, working on infrastructure projects, and acting as an escalation point for junior engineers.
Key Responsibilities
Provide 3rd-line technical support to clients, remotely and on-site
Act as an escalation point for 1st and 2nd line engineers
Manage and support Windows Server environments (AD, DNS, DHCP, GPO)
Configure and manage virtualised environments (Hyper-V / VMware)
Support and maintain enterprise backup solutions (Veeam)
Manage and troubleshoot client networks (VLANs, VPNs, routing, DNS, DHCP)
Support Microsoft 365, Intune, MDT and cloud storage solutions
Deliver infrastructure projects, upgrades, and system migrations
Maintain clear and accurate technical documentation
Deliver a high standard of customer service at all timesSkills & Experience
3+ years’ experience in an MSP or similar environment
Strong Windows Server and Active Directory expertise
Experience with server virtualisation (Hyper-V, VMware)
Strong knowledge of Veeam Backup & Replication
Solid networking fundamentals (TCP/IP, VLANs, VPNs, routing)
Experience with Microsoft Intune and MDT
Exposure to endpoint security tools (Microsoft Defender, Sophos, Bitdefender)
Confident communicator with strong client-facing skillsThe Package
Hybrid and flexible working (including WFH Fridays)
22 days annual leave + bank holidays (rising to 25 with tenure)
Funded social events, staff awards, and referral bonuses
Ongoing training, certifications, and professional development
Inclusive and supportive working environmentThe client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to owen @ serlimited . com.
SER-IN
