Role: 1st or 2nd Line IT Support Engineer
Location: Blackburn (Hybrid Working)
Salary: Up to £35,000 (depending on experience)

A growing and forward-thinking Managed Service Provider based in Blackburn is looking for a 1st or 2nd Line IT Support Engineer to join their expanding technical team. This is a great opportunity for someone who enjoys working across a variety of technologies while supporting multiple clients in a fast-paced MSP environment.

You’ll be part of a collaborative support team providing high-quality technical support to a range of businesses, resolving issues efficiently and delivering excellent customer service.

The Role

As a 1st or 2nd Line IT Support Engineer, you’ll be responsible for supporting users with a wide range of IT issues, ensuring systems run smoothly and clients receive a high level of service.

Key responsibilities include:

Providing 1st and 2nd line technical support via phone, email, and remote tools
Troubleshooting hardware, software, and networking issues
Supporting Microsoft 365 environments including user administration and troubleshooting
Managing Active Directory, user accounts, and permissions
Assisting with device setup, configuration, and deployments
Escalating more complex issues to senior engineers where required
Maintaining accurate documentation and updating tickets within the service desk system

What We’re Looking For

Experience working in a 1st or 2nd Line IT Support role (MSP experience is beneficial)
Strong knowledge of the Microsoft stack (Windows, Microsoft 365, Active Directory)
Understanding of networking fundamentals (DNS, DHCP, TCP/IP)
Experience supporting laptops, desktops, and user environments
Strong communication and customer service skills
A proactive attitude and willingness to learn new technologies

What’s On Offer

Salary up to £35,000 depending on experience
Hybrid working flexibility
Birthday day off
Paid volunteering days
Supportive team culture with opportunities to grow your technical skills
Exposure to a wide range of technologies and client environments

This is an excellent opportunity for someone looking to develop their IT career within a supportive MSP environment, gaining hands-on experience with modern technologies and progressing their technical skillset.

The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to owen @ serlimited . com.

SER-IN