Case Study for Watertrain Ltd
The water industry is rapidly growing and as such good people with the right experience are in high demand.
CASE STUDY
RECRUITMENT SERVICES TO THE WATER SECTOR
BACKGROUND
Watertrain is the predominant provider of high quality technical training and qualification programmes to the water sector. The water specific knowledge and competency qualifications delivered by Watertrain are accredited by CABWI, a nationally recognised awarding body. Watertrain sees its role as helping employers find effective solutions to immediate training needs and longer term staff development.
SER LTD OPERATING SECTORS
Asbestos Building Controls
Building Services Electronics
Environmental Fire & Security
Hydraulics Lighting
Audio Visual Manufacturing
Measurement Telecoms
Refrigeration Renewables
Waste Management Utilities
CHALLENGES
Watertrain was in need of a additional Tutors/Assessors to provide syllabuses on Water Treatment, Wastewater Treatment and Network Distribution. Due to the working environmental of this industry we found finding applicants with the ability and willingness to carry out this role very difficult to find until we approached Becky Goodwin from SER Limited.
THE KEY POINTS
Tutors/Assessor were required
Water/Wastewater, Network Distribution background
The ability to deliver industry recognised qualifications
CURRENT SITUATION
Watertrain Ltd found that they were dealing with numerous recruitment agencies from across the UK and further supported this via local press advertisements and the occasional job board.
This approach was proving to be:
Time consuming
Expensive
Difficult to control
Producing numerous duplicate applications and fee claims
Ineffective in sourcing high quality Tutors/Assessors
ACTIONS
SER Ltd was known to Watertrain Ltd and it was decided to appoint SER Ltd as the preferred recruitment consultancy to Watertrain Ltd with the view of addressing the above issues.
ACTIONS/SOLUTIONS
SER Ltd appointed an Account Manager to Watertrain Ltd and then arranged a further site visit to understand the company's operations, approach and culture. It was important that SER understood what skills the Tutors/Assessors would require and what they would be required to do on a day to day, week to week basis. SER planned to focus on staff retention ensuring that a strong candidate fit was achieved and therefore removing the continual "urgent" need to recruit and replacing it with a more selective approach which would mean a further increase in the skills level.
REASONING
The thought process behind this was based on the following factors:
SER Ltd being specialist recruiters to the engineering market
Level of knowledge and understanding of the Water sector in the UK
In-house candidate database
Recruitment vetting process
Trust and open approach
RESULTS
Hazel Sarath – Quality Assurance Manager
Watertrain have found SER very professional in approach with a high standard of customer service, which is consistent in approach. This is excelled by a front facing approach- where sales executives undertake an initial recruitment needs analyses prior to recruitment taking place. We found this valuable as a 'get to know you' tool, which has led to the most suitable candidates being forwarded. We have successfully secured 3 full-time permanent employee- who not only have the right technical experience, but the right personalities to fit into a small team. I have found working with SER seamless and like the positive energy that they generate over the phone and during face- face meetings.
Watertrain has no hesitations in recommending SER as a recruitment agency and will continue to use them as the preferred choice of recruiters in the future.
