Account Manager
£30,000 - £40,000
Manchester
ROLE DESCRIPTION
The Account Manager is a pivotal role within the internal sales team. As Account Manager you will ensure customer orders are actioned promptly from initial enquiry through to delivery and aftersales, ensuring a high level of customer service is maintained throughout the process. You will also support the external sales team.
Role and Responsibilities.
- Work from customer designs or concepts to calculate quotes and BOMs for production whether introduced by the external sales or direct contact from the client.
- Manage a portfolio of accounts.
- Query management.
- Maintain and expand relationships with existing clients.
- Complete all administrative work as required for own clients.
- Continually strengthen client and customer relationships by meeting and wherever possible exceeding customer expectations.
- Receive incoming leads and enquiries and share leads with the appropriate Account Manager.
- Cover and support other Account Managers where required.
- Process orders and deal with enquiries from the external sales team.
- Support the external sales team with any administrative requirements.
- Work with other departments to continually improve customer service levels.
- Attend meetings as needed/directed - internal and external. directed.
- Work with little supervision, ensuring self-motivation and ensuring focus on delivery.
- Complying with company policies.
Skills required (not all essential): -
- Previous experience in the same or similar industry and an understanding of fabrication methods and material processing would be useful.
- Used to working in a fast-paced environment with ability to multitask
- Amazing communication skills, both written and verbal.
- Articulate and able to liaise with all levels.
- A high level of client relationship skills - with a high level of customer ethics.
- Experience in working in a client focussed environment.
- To have a high degree of attention to detail and a desire for high quality output.
- A good understanding of technical drawings would be useful.
- Excellent time management.
SER Limited are a specialist Engineering Recruitment Agency based in Blackburn. Providing recruitment services across the UK and overseas. James is a specialist recruiter operating within the lighting sector, helping companies across the UK fill positions within lighting design, lighting sales and other technical and operational roles.
