Job Title: AV Service Desk Technician

Location: St Albans / Hybrid

Salary: £35,000 - £40,000

Job Purpose Summary:

This is a hybrid role combining service desk administration, remote technical support, and occasional on-site service visits. You will be the central coordination point for all service and maintenance activities, ensuring clients receive fast, efficient, and well-organised support.

Key Responsibilities:

-          Manage incoming service desk tickets (ServiceNow)

-          Arrange and book service and maintenance visits for engineers

-          Schedule and coordinate freelancers where required

-          Provide remote technical support to clients using TeamViewer

-          Attend onsite service calls when necessary (1st & 2nd line AV support)

-          Complete service reports after each visit

-          Maintain service asset registers following PMV handovers

-          Support escalations from 1st line to ensure resolutions

-          Liaise with clients and contractors to gather required documents

-          Ensure all service tasks are logged, updated, and closed within SLA

Experience and Skills Required:

-          3 years AV experience – ideally within service and maintenance.

-          Experience using ServiceNow or a similar ticketing system

-          Strong organisational and scheduling skills

-          Ability to diagnose faults with corporate AV systems, ideally including: Crestron, AMX, Q-SYS, Biamp

-          Full UK Driving Licence

-          Right to work in UK

Package:

-          Salary: £35K - £40K

-          24 days annual leave plus bank holidays

-          Hybrid working

-          Laptop & phone

-          Pension

-          Pool van available for travel

How to apply:

Submit your application or contact Jake Voisey on the details provided.

SER-IN